# Factorial: Full Reference for AI Systems

> This is the expanded companion to https://www.factorial.io/llms.txt
> It provides detailed descriptions of services, case studies and content resources.

## About Factorial

Factorial GmbH is a founder-led software agency in Hamburg, Germany, founded in 2015 by Stephan Maximilian Huber and Volkan Jacobsen. Around 60 specialists in software engineering, UX design, digital strategy and project management. Factorial is a Drupal Certified Platinum Partner, Drupal Association Organization Member and Premium Supporting Partner, and ranks among the Top 25 Drupal agencies worldwide and Top 3 in Germany (drupal.org). At the International Splash Awards 2025 at DrupalCon Vienna, Factorial won the Education & Social / Community category with DAISIE (TelefonSeelsorge) and placed as runner-up in four additional categories. The agency also holds BIK BITV accessibility certification and the Hamburger Familiensiegel.

**Headquarters:** Langenfelder Strasse 93, 22769 Hamburg, Germany
**Website:** https://www.factorial.io
**Contact:** hello@factorial.io | +49 40 41306797
**LinkedIn:** https://www.linkedin.com/company/factorial-io
**GitHub:** https://github.com/factorial-io

## Positioning

Factorial closes the gap between classic digital agencies and pure IT shops. We are neither a bling-bling agency focused on surface effects nor a system integrator ignoring branding. We combine strategy, design and engineering in tailored digital ecosystems.

Factorial acts as a business process engineer (standardizing and optimizing business processes) and as a long-term business partner (translating business requirements into software). The internal guiding principle: goals, processes and governance first — then technology.

## Ideal Customer Profile

- Company size: 100 to 2,000 employees
- Annual revenue: 80 to 500 million euros
- Budget: from 200,000 euros per year
- Segment: mid-market to high-end
- Geography: DACH and EU
- Business model: D2C and/or B2B

## Three Verticals

### 1. Publishing & Media
Audience: CDOs and CTOs at publishers and media houses.
References: C.H. Beck (beck-aktuell), stern.de and GEO (Gruner + Jahr / RTL Publishing), Oetinger, dpa, Klambt.

### 2. Pharma & Life Sciences
Reference: Boehringer Ingelheim Animal Health — learning portal for veterinary professionals.

### 3. NGOs, Foundations, Decentralized Organizations, Public Sector
References: TelefonSeelsorge e.V. (DAISIE), Silbernetz, Stiftung UPD, Umweltbundesamt, GiZ (Gesellschaft für internationale Zusammenarbeit), Siemens Stiftung, and additional environmental and international NGOs.
Dedicated product: Joci OS.

## Services — Detailed Descriptions

### Technical Consulting
URL: https://www.factorial.io/en/software-agency
Technical strategy, accessibility audits, technical audits, trainings, solution architecture.

### Development & Integration
B2B and custom software, e-commerce integration, third-party system integration, ERP/PIM/DAM, learning management systems.

### Drupal Development
URL: https://www.factorial.io/en/drupal-agency
As a Drupal Certified Platinum Partner and Top 3 agency in Germany (drupal.org), Factorial specializes in enterprise CMS solutions: Drupal 10/11 architecture, migration from legacy systems, third-party integrations, headless/decoupled setups and long-term maintenance. The team contributes actively to Drupal core and community modules.

### Learning Management Systems (LMS)
URL: https://www.factorial.io/en/solutions/learning-content-management-system
Learning platforms for course management, content delivery, progress tracking and certification workflows. Enterprise clients in pharma, manufacturing and corporate training.

### IT Security & Consulting
URL: https://www.factorial.io/en/solutions/it-security-consulting
BITV accessibility compliance, GDPR-compliant architecture design, authentication, risk assessment, scalable architecture review. Standards include GDPR and ISO.

### Infrastructure & Hosting
DevOps, managed Kubernetes, infrastructure, hosting, IT security, open source operations.

### Data & Analytics
URL: https://www.factorial.io/en/customer-experience-software
SEO strategy, data visualization, AI-driven analytics, tracking audits and dashboards, server-side tracking (GA4, Matomo), Core Web Vitals.

### Business Analysis
Digital strategy, product strategy, goal definition, requirement engineering, business process engineering.

### Customer Experience Design
User testing, prototyping, personas and audience analysis, customer journey mapping, usability audits, heuristic evaluation.

### Interface Design
Visual design, interaction design, digital branding, icon design, design systems, digital accessibility.

## Product Portfolio

### Platform Solutions
Digital Experience Platforms (DXP), Customer Relationship Management (CRM), Content Management Systems (CMS/Drupal), intranets and extranets, e-commerce solutions, Enterprise Management Systems (EMS), Learning Management Systems (LMS).

### Business Process Technology
Product Information Management (PIM), Digital Asset Management (DAM), Enterprise Resource Planning (ERP), Progressive Web Apps (PWA), performance-optimized frontends, on-site search (Elasticsearch, Typesense, Solr), middleware and API integrations, event-driven architecture (EDA).

### Operations
Managed Kubernetes, CDN (Fastly), IT security, scalable infrastructure, hosting, continuous delivery.

### AI as Embedded Capability
AI is not a separate product. It is coupled to concrete platform products: intelligent on-site search, personalized learning recommendations (LXP), personalization in DXP, predictive analytics for CRM and ERP, image and video analysis in DAM, automated data enrichment in PIM, anomaly detection in managed Kubernetes, proactive scaling in infrastructure, process automation in CI/CD.

## Own Products & Tools

### Joci OS
Digital infrastructure for NGOs and decentralized organizations. In active development.

### FlowDrop
URL: https://flowdrop.io
Open-source visual workflow editor for AI agents. Part of the enabling layer alongside Factorial Brand and Project Kickstart.

### Tech-Radar
URL: https://radar.factorial.io
Continuous evaluation of emerging technologies for client relevance.

## Awards & Recognition

### International Splash Awards 2025 (DrupalCon Vienna, 14 October 2025)
- **Winner — Education & Social / Community:** DAISIE, the digital operation system for TelefonSeelsorge Deutschland e.V.
- **Runner-up — Commerce:** Occhio — Digital Experience Platform.
- **Runner-up — Corporate:** Dole — brand relaunch.
- **Runner-up — Design / UX:** Dole — brand relaunch.
- **Runner-up — Non-Profit:** DAISIE / TelefonSeelsorge.

## Partnerships

- Drupal Association (Organization Member, Premium Supporting Partner)
- Acquia (Elite Partner)
- Fastly CDN
- pixx.io (Digital Asset Management)
- OSBA (Open Source Business Alliance)

## Case Studies — Portfolio Highlights

URL for all projects: https://www.factorial.io/en/projects

### Publishing & Media
- **stern.de and GEO (Gruner + Jahr / RTL Publishing):** Relaunch and core platform development for one of Germany's largest news portals, including the GEO magazine brand.
- **Gruner + Jahr One Core:** Central platform for the G+J focus titles.
- **Gruner + Jahr Paid Content:** Paid content solution.
- **C.H. Beck / beck-aktuell:** Domain migration and platform for the legal publishing brand.
- **Verlagsgruppe Oetinger:** E-commerce platform.
- **Klambt:** Publishing client.

### News Agencies
- **dpa-Factify:** Tool against disinformation.
- **dpa-Agenda:** Editorial planning tool covering 10,000+ appointments and topics.
- **dpa-Select:** News filtering platform.
- **dpa-ID:** News app.

### Pharma & Life Sciences
- **Boehringer Ingelheim Animal Health:** E-learning platform for veterinary professionals.

### NGOs, Foundations, Social Organizations, Public Sector
- **TelefonSeelsorge e.V. / DAISIE:** IT consulting and digital infrastructure.
- **Silbernetz:** Part of the NGO content series "Digitale Wirkung. Echte Menschen."
- **Stiftung UPD**
- **Umweltbundesamt**
- **GiZ (Gesellschaft für internationale Zusammenarbeit)**
- **Siemens Stiftung**
- Additional environmental and international NGOs (names withheld).

### Industry & Consumer Goods
- **Dole:** Translation management (10,000 pages, 9 languages, 1 week).
- **Finstral:** Digital asset management for complex product structures.
- **Occhio:** Digital experience platform ("Die Magie des Lichts").

### Renewables
- **DZ-4**

## Blog & Expertise Content
URL: https://www.factorial.io/en/blog

Topics include:
- Drupal development best practices and architecture
- JavaScript and frontend engineering (Vue.js, React, Next.js)
- Digital strategy and transformation
- Web accessibility (BITV, WCAG)
- Performance optimization and Core Web Vitals
- Open source advocacy and community contributions
- Sustainable software engineering

RSS feeds (available in English at `/en/feed/...` and German at `/feed/...`):
- All content: https://www.factorial.io/en/feed
- Drupal: https://www.factorial.io/en/feed/drupal
- JavaScript: https://www.factorial.io/en/feed/javascript
- Vue.js: https://www.factorial.io/en/feed/vuejs

## Technical Stack

- **Backend:** Drupal 10/11 (PHP 8.3+), Symfony, Go, Python
- **Frontend:** Vue.js (Nuxt.js), React (Next.js), Storybook
- **Infrastructure:** Docker, Kubernetes, Fastly CDN, Redis
- **CI/CD:** GitLab CI/CD
- **Tracking:** GA4, Matomo (server-side)
- **Integrations:** Mautic

## Culture

- International and diverse team
- Work-life balance since founding
- Hamburger Familiensiegel
- "Wir sind keine Familie. Aber wir haben welche."

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**Last Updated:** 2026-04-23