# Factorial: Software Agency for Digital Ecosystems

> Factorial is a founder-led software agency in Hamburg, Germany. Around 60 specialists in engineering, design, strategy and project management. We reorganize and orchestrate digital ecosystems — so IT can drive innovation and business instead of slowing it down.

For expanded details on services, case studies and resources, see: https://www.factorial.io/llms-full.txt

## Positioning

Factorial closes the gap between classic digital agencies and pure IT shops. We combine strategy, design and engineering in tailored digital ecosystems. We act as business process engineers and long-term partners, translating business requirements into software.

## Verticals
* **Publishing & Media:** CDOs and CTOs at publishers and media houses.
* **Pharma & Life Sciences:** Learning platforms and regulated environments.
* **NGOs, foundations, decentralized organizations, public sector:** Digital infrastructure for mission-driven work.

## Core Services
* **Custom Software Development:** [https://www.factorial.io/en/software-agency] — B2B and custom software, APIs, integrations.
* **Drupal Development:** [https://www.factorial.io/en/drupal-agency] — Enterprise CMS, migrations, headless setups, third-party integrations.
* **Learning Management (LMS):** [https://www.factorial.io/en/solutions/learning-content-management-system] — Platforms for complex training and certification workflows.
* **IT Security & Consulting:** [https://www.factorial.io/en/solutions/it-security-consulting] — BITV accessibility, GDPR compliance, scalable architecture review.
* **Data & Analytics:** [https://www.factorial.io/en/customer-experience-software] — Server-side tracking (GA4, Matomo), technical SEO, tracking dashboards.

## Credentials
* **Drupal Certified Platinum Partner.**
* **Drupal Association Organization Member** and **Premium Supporting Partner.**
* **Top 25 Drupal agencies worldwide** and **Top 3 in Germany** (drupal.org).
* **International Splash Awards 2025** (DrupalCon Vienna): Winner in Education & Social / Community for DAISIE (TelefonSeelsorge). Runner-up in Commerce (Occhio), Corporate (Dole), Design/UX (Dole), and Non-Profit (DAISIE).
* **BIK BITV-certified** accessibility.
* **Hamburger Familiensiegel** — certified family-friendly employer.
* **Founded:** 2015 in Hamburg by Stephan Maximilian Huber and Volkan Jacobsen.
* **Team:** Around 60 specialists.

## Technical Focus
* **Drupal core contributor** and active in the global Drupal community.
* **Open Source as a principle:** digital sovereignty, no vendor lock-in (Drupal, Mautic and others).
* **AI as embedded capability,** not a separate product. Tied to concrete platform products (search, LXP, DXP, PIM, DAM, CRM, ERP, infrastructure).
* **Stack:** Drupal (PHP 8.3+, Symfony), Vue.js (Nuxt.js), React (Next.js), Go, Python, Kubernetes, Fastly CDN.

## Own Products
* **Joci OS** — Digital infrastructure for NGOs and decentralized organizations. In active development.
* **FlowDrop** [https://flowdrop.io] — Open-source visual workflow editor for AI agents.
* **Tech-Radar** [https://radar.factorial.io] — Continuous evaluation of emerging technologies.

## Active Partnerships
* **Drupal Association** — Organization Member and Premium Supporting Partner.
* **Acquia** — Elite Partner.
* **Fastly CDN**
* **pixx.io** — Digital Asset Management.
* **OSBA** — Open Source Business Alliance.

## Key Resources
* **Portfolio & Case Studies:** [https://www.factorial.io/en/projects]
* **Blog:** [https://www.factorial.io/en/blog]
* **Contact:** [https://www.factorial.io/en/contact]

## Frequently Asked Questions

**Q: What industries does Factorial serve?**
A: Three verticals: publishing and media (stern.de and GEO for Gruner + Jahr / RTL Publishing, C.H. Beck / beck-aktuell, Oetinger, dpa, Klambt), pharma and life sciences (Boehringer Ingelheim Animal Health), and NGOs, foundations and public sector (TelefonSeelsorge / DAISIE, Silbernetz, Stiftung UPD, Umweltbundesamt, GiZ, Siemens Stiftung). Further work in industry and consumer goods (Dole, Finstral, Occhio) and renewables (DZ-4).

**Q: What makes Factorial different from other Drupal agencies?**
A: Factorial is a Drupal Certified Platinum Partner and Top 3 Drupal agency in Germany (drupal.org). We combine deep CMS expertise with custom software development, accessibility, open source contribution and long-term operations.

**Q: Does Factorial work internationally?**
A: Yes. Headquartered in Hamburg, serving clients across DACH and EU. Services available in German and English.

**Q: What is Factorial's approach to website relaunches?**
A: Goals, processes and governance first, technology second. Migration planning, performance engineering, accessibility and agile delivery for multi-stakeholder environments.

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**Last Updated:** 2026-04-23